Frequently Asked Questions
Answers to the questions we hear most often from brand owners and buyers sourcing custom packaging and promotional products. If you don’t see your question here, reach out directly and our team will respond within one business day.
Ordering & MOQ
What is your minimum order quantity (MOQ)?
MOQ varies by product type and complexity, since every item is custom manufactured. Share your product idea and target quantity through our quote form, and we’ll confirm the MOQ that applies to your specific project.
Sampling
Do you provide samples, and is there a cost?
Yes. Depending on the product and level of customization, we can provide digital design proofs and/or physical samples. Sample costs and timelines depend on the complexity of the item and will be confirmed as part of your quotation.
How long does sampling take?
Sampling timelines vary by product category. Simple items may take a few business days, while more complex custom packaging or apparel can take longer. Exact timelines are confirmed after we review your specifications.
Production
What is your typical production turnaround time?
Production time depends on order quantity, material availability, and level of customization. We provide a specific production timeline as part of every formal quotation.
Artwork & Files
What file formats do you need for my logo or artwork?
We recommend vector files (AI, EPS, or high-resolution PDF) for the cleanest print and engraving results. If you only have a raster file (JPG, PNG), our design team can advise whether it’s suitable or help prepare it for production.
Shipping
What shipping options do you offer?
We coordinate both air and sea freight depending on your order size, timeline, and destination, along with express courier options for smaller shipments and samples. We handle export documentation for shipments to the USA, Europe, Australia, and Southeast Asia.
Materials & Compliance
Can you meet eco-material or compliance requirements for my market?
Yes. We offer FSC-certified paper stocks, REACH-compliant materials, and other region-specific compliance options. Let us know your target market and any certification requirements when you submit your inquiry.
Still Have Questions?
Our team is happy to walk through the details of your specific project.